How is the product shipped?

We use a direct courier service to deliver the product. We allow the courier to leave the package at your door if you are not home (Unless being delivered to a unit or complex where this can not be done). 

If you would like specific courier instructions to be added please call us on 1300 300 446 and we will add a note to your delivery.


When can I expect the product to arrive?

Allow 2 to 5 working days from the date of your order.


What is included in the TV Voice Pro Box?

The TV Voice Pro system is shipped with an Easy Set Up Guide to allow you to quickly set up the product to work with any TV.  A complete manual and Certificate of Quality Check is included in the box. There are also two different size ear tips for you to choose from if you wish to change from the standard size ear tips attached to TV Voice Pro Original and TV Voice Pro Air.


Why can I hear noise around me when I use TV Voice Pro?

You may have accidently pressed the TALK function on the headset (If you are using TV Voice Pro Original System). If you have done this, the light on the headset will turn blue. This means you have disconnected from the TV and are using the microphone function which enables you to chat to others in the room with the headset on. To reconnect back to the TV simply hit the TALK button again. We do not recommend using the TALK function for TV listening, as it is not intended for this purpose and will not deliver the correct sound quality.


What if I use Set Top Box or have Cable TV?

In most cases we still recommend connecting to your television itself, even if you are using a Set Top Box. You can however connect directly to your Set Top Box or Cable TV as an alternative.


Is there a guarantee on the product?

We provide a 12 month warranty on the TV Voice Pro systems. This warranty covers all defects in material and workmanship of the product. All parts of the device will be replaced or repaired at no cost. (Excluding the plastic ear buds).


How does the product connect to my TV?

All televisions have access to either digital optical/coaxial or analogue audio outputs on the back of the television. Please review the “How to connect” section on the website for more detailed information.


What payment methods do you accept?

We accept credit card, money order, cheque, online payment via PayPal, EFT transfer.


What if I’m not happy with the product?

If you are not happy with the product, please contact us on 1300 300 446. We provide a full refund of the product price within 30 days of you receiving the product and returning it to us. We are also happy to assist you with connection queries.

The product can be returned to:

Hearnow Products

PO Box 209

Varsity Lakes

QLD Australia 4227.

Please contact us on 1300 300 446 to advise of your return. Or email to


Can TV Voice Pro be shipped internationally?

TV Voice Pro is currently shipped to Australia, New Zealand and the US.

Can you send more information?

Please call us on 1300 300 446 and we can post a free brochure to yourself or a friend or family member if you wish.

What if I am buying TV Voice Pro for someone else?

TV Voice Pro is guaranteed to work with any television. Please advise us of the correct name and shipping address you would like us to send the product to when you make your order. If you would like to make a change to your order, please email us at

Do you have another question?

Please email us at